Web Conferencing - Remote Usability testing
Usability testing requires a lab. A company has to spend a good budget to setup a usability lab with computers, cameras, monitors, splitters etc etc. Some usability labs even have one-way mirror to monitor people. But what if? if you wanna do usability testing but cannot afford a lab or do not have time to invite test users to your place or visit your test user’s place? Well the answer is simple. Go for Remote usability testing. Techsmith’s Morae, and Webex are few excellent tools to do remote usability testing. In intranets, you can use VNC clients.
We use Webex to do some Remote Usability testing for Zoho CRM.This actually helps us to see the user’s interaction live and get his feedback/comments. There are few free/low-priced web conferencing services available out there, which will help you to do RUT without burning a hole in the purse.