We have introduced new and updated icons in Zoho CRM. Also, a portion of the user interface receives a small face-lift featuring the icons and module name. Here are some selected samples of the new icons.
- Rajesh Sundaram
Many of our users reported that Zoho CRM keeps on “loading” when they access their CRM account. Adam from CRM support found that, this issue occurs in systems that are protected by Norton Internet Security and Anti-virus. Looks like Norton AV is blocking the AJAX requests from the browsers. When the Norton AV was disabled, the users were able to access their CRM without any problems.
We are not sure about the exact settings that has to be configured in Norton AV. We are analyzing this issue and hopefully our CRM support will come up with a solution soon.
- Rajesh Sundaram
Right now, Zoho CRM offers 3 users free to jumpstart. And upto 3 users, Zoho CRM offers only the standard feature set. Upon adding more users through paid-subscriptions, the users can avail either the Professional edition’s feature set or the Enterprise Edition’s feature set.
Here is an image which will help people to understand how a paid subscription will upgrade the features of free users (the first 3 users).
Case 1 : Jump starting with 3 free users.
This is the starter edition which is default when a new Zoho CRM account is created. By default the CRM account gets 3 free users. These 3 free users will have access to all standard features (sans the professional and enterprise edition’s feature sets)
Case 2 : Subscribing to Professional Edition
When a Zoho CRM account purchases a Professional-Edition subscription for one or more paid users, the 3 free users and the additional users will get access to professional edition’s feature-set. So for example, when someone buys a subscription for 2 additional users, they get a total of 5 users (3 free + 2 paid) all having access to professional edition’s feature set.
Case 3: Subscribing to Enterprise Edition
When a Zoho CRM account purchases a Enterprise-Edition subscription for one or more paid users, the 3 free users and the additional users will get access to Enterprise Edition’s feature-set which includes Role-based security.
Q:I subscribed to Professional Edition/ Enterprise Edition. Now if I downgrade or choose not to renew, can my 3 free users still have access to Professional/Enterprise edition feature set?
A:The free users can access only the standard feature set. If you like to access Pro/Ent features, just purchase one or more paid-subscriptions.
Q:Now, what happens if someone cancels/downgrades their paid-subscription?
A:In such cases if the number of users becomes 3, the Zoho CRM account will become 3 Users Free account, which has access only to the standard feature set. For example if a professional edition subscription expires and is not renewed, then the Zoho CRM account holder can only use 3 users in the free users mode. In this mode, the Zoho CRM account can access only the standard feature set.
Q:What happens to my data after my account is downgraded or expired?
A: The data is safe and available for access anytime. You can order a data backup anytime by following these steps. When downgrading from Enterprise edition, only the data sharing rules will be deleted after 15 days from the date of downgrade or expiry.
Q:Can I purchase paid-subscription for only one user and make all my 4 users to access advanced feature sets?
A:Yes by purchasing a paid subscription for 4th user, all 4 users will gain access to respective edition’s feature set.
- Rajesh Sundaram
1. LG India On-Call Service
My Air conditioner’s remote has gone dead. Instead of calling my third-party AMC service guys, i decided to call LG service. I filled their online form at http://in.lge.com and requested to send a service personnel on 5 may 2008 at 5.00pm evening. Around 4.30 I received a call from a Service guy asking me direction for my home. I was pleasantly surprised by the promptness. And when I reached home around 4.55 the guy was waiting outside my home.
He then checked the remote and gave me a replacement. Since the warranty has elapsed, I have to pay for the new remote. And the surprise is.. the remote controller was sold for Rs. 320/- I was expecting some hefty price tag, as it is from direct LG. But that did not happen. The spares seems to be moderately priced. When enquired about the official LG annual maintenance contract, the guy said they charge Rs.2274/- for one year. The AMC offers 3 free checkup services and covers the entire motor, compressor, blowers and all mechanical, electrical parts except the Remote and Blower’s plastic panels. Under AMC, all replaced spare parts are free-of-charge, including the compressor Gas. That’s a good deal!
Concluding I was pleasantly surprised by the promptness and services attentiveness.
2. Lodges in Madurai
I am searching and trying to book some 10 rooms in madurai for my wedding. But that particular day (June 23) almost all economy hotels are booked. Most of the calls received at the reception were answered rude. Many guys dont even bothered to say “Sorry.. no rooms”. They just jumped over saying “illa saar. all full. booked”. Customer service is something that you cannot find in Madurai. But the call to Germanus proved to be good. Looks like better customer care is available only in the star hotels in every city. Hotel Germanus’s Vijay spoke to me giving me all the details and tariff structure. The rooms were readily available and they offer complimentary breakfast for the guests. But still the budget was out of my reach. So I didnt book at Germanus. But for individual stay, it sounded to be good.
Concluding, I would say economy-wallet-friendly lodges in madurai are not customer friendly. Dont expect a great service in such hotels.
- Rajesh Sundaram