Two different experiences…
1. LG India On-Call Service
My Air conditioner’s remote has gone dead. Instead of calling my third-party AMC service guys, i decided to call LG service. I filled their online form at http://in.lge.com and requested to send a service personnel on 5 may 2008 at 5.00pm evening. Around 4.30 I received a call from a Service guy asking me direction for my home. I was pleasantly surprised by the promptness. And when I reached home around 4.55 the guy was waiting outside my home.
He then checked the remote and gave me a replacement. Since the warranty has elapsed, I have to pay for the new remote. And the surprise is.. the remote controller was sold for Rs. 320/- I was expecting some hefty price tag, as it is from direct LG. But that did not happen. The spares seems to be moderately priced. When enquired about the official LG annual maintenance contract, the guy said they charge Rs.2274/- for one year. The AMC offers 3 free checkup services and covers the entire motor, compressor, blowers and all mechanical, electrical parts except the Remote and Blower’s plastic panels. Under AMC, all replaced spare parts are free-of-charge, including the compressor Gas. That’s a good deal!
Concluding I was pleasantly surprised by the promptness and services attentiveness.
2. Lodges in Madurai
I am searching and trying to book some 10 rooms in madurai for my wedding. But that particular day (June 23) almost all economy hotels are booked. Most of the calls received at the reception were answered rude. Many guys dont even bothered to say “Sorry.. no rooms”. They just jumped over saying “illa saar. all full. booked”. Customer service is something that you cannot find in Madurai. But the call to Germanus proved to be good. Looks like better customer care is available only in the star hotels in every city. Hotel Germanus’s Vijay spoke to me giving me all the details and tariff structure. The rooms were readily available and they offer complimentary breakfast for the guests. But still the budget was out of my reach. So I didnt book at Germanus. But for individual stay, it sounded to be good.
Concluding, I would say economy-wallet-friendly lodges in madurai are not customer friendly. Dont expect a great service in such hotels.
- Rajesh Sundaram